How to Respond to Comments on Social Media

Commenting on social media is a large part of their popularity and knowing how to comment is crucial. Being able to correctly respond to these comments is important to the appearance of your professionalism.

We have all seen a thread of comments that we handled incorrectly by the original post account and made them appear unprofessional. Luckily for us Buy Kawasaki lays out a few steps for us to control our threads.

His first step is "use the right tool". Using the right tool involves finding a way to monitor comments on you social media platforms. Most platforms make this simple and supply thread that allows you to go back and view all of the comments on a post. However, as Guy says platforms like Twitter make this difficult and require you to search for the threads. To make this less of an issue they do implement advance searches to make this process easier and other platforms allow the setup of alerts to notify you.

Another step Guy has is to use "mentions," not hashtags. This is because hashtags are a different tool and are used for sharing a topic and does not notify the account. Using mentions allows the account to know that you have responded to their comment and lets them view it. Making sure that you make you comment appropriate for all possible viewers of the comment is very important. Just about everyone who wants to see it can so it is a good idea to keep it professional.

Finally, maybe not commenting is the best choice. we see examples of this all the time where someone responds to a comment that results in an argument that reflects negatively on the account. Winning an argument is not always the right answer.

Commenting is a great resource and should be used frequently. Just remember to always be aware of what is being talked about and to hold off on commenting on touchy subjects.